Senior Client Manager (Executive Education)
At Antwerp Management School (AMS), an triple-accredited, internationally renowned business school with its roots and main branch in the bustling heart of Antwerp, both young and experienced professionals are supported and guided in their quest for healthy growth and sustainable professionalization in order to create impact as an individual, business team, company, or organization.
We are a dynamic, innovative and customer-oriented organization, driven by an enthusiastic team. Our faculty experts and employees make every effort to offer our customers permanent learning experiences by sharing their state-of-the-art expertise and relevant insights that really matter in daily practice.
Antwerp Management School aims to maximize diversity and would like to encourage everyone – regardless of gender, religion, ideology, origins, language, functional impairments, etc. – to apply.
Would you like to join our team? We are looking for a Senior Client Manager of our Customized Executive Education Programs (CP) for our B2B customers.
As a Senior Client Manager within our Customized Executive Education Programs team at AMS you are responsible for building and maintaining relationships with new or existing customers and convert their learning and development requests into commercial contracts on a regular basis. In this role, you have a good understanding of the customer needs and act in the interest of AMS by stimulating cross-selling. Customers are companies (profit or public domain) looking for learning and development tracks for their organization, specific teams or employees.
You have a strong commercial acumen and closely follow up on the sales pipeline, ensuring follow-up and conversions of qualitative leads into effective collaborations. You act as a strategic and supportive partner for your customers for any custom education needs. You are ensuring long-term customer retention by regularly updating your customers about the knowledge domains of AMS, addressing evolving needs and identifying upsell, upscale and renewal opportunities.
You translate the customer’s requests and needs into concrete learning offers to ensure an impactful and genuine learning journey. Drawing on your strong customer-service focus, you enter into dialogue with the professionals and companies to properly understand their challenges and learning & development needs, and translate them into executive education programs with demonstrable impact.
By maintaining close communication with the customer experience manager in the team, you are supporting a smooth roll-out of the program so to guarantee an optimal end-to-end customer experience.
- You have a commercial mindset;
- You have experience in P&L management;
- You have experience in Key Account management;
- You have an entrepreneurial spirit;
- You have strong networking skills;
- You have outstanding communication and interpersonal skills;
- You are fluent in English and Dutch. Being fluent in French is a plus.
You will be part of one of the world’s leading international management schools. Our organisational culture is warm and open-minded with ambitious and driven colleagues. Our aim is to further internal relationships and to make work fun.
Our customers and many of our staff members come from every corner of the globe, giving AMS a strong international vibe.
Ours is a highly flexible work environment where you can expect a great deal of autonomy and room for deploying and developing your own entrepreneurship. This will allow you to create the work–life balance that works for you.
You will work in a hip and sustainable environment in the very heart of Antwerp. Check out our campus in this video: Boogkeers
Besides an appealing salary with benefits, AMS offers the opportunity to further develop your skills and to grow as a professional.
Our motto truly encapsulates what we represent: ‘Opening minds, to impact the world’
In sum, a job that has an impact!
Send your resumé and cover letter via this link to Victoria Hermans, HR Officer.
We kindly, but firmly, urge you to provide us with a cover letter in which you state your motivation. Without, your application is considered incomplete and will be valued as such.
The topics to reflect upon in your cover letter:
- How does your candidacy for this job at AMS fit your (past and future) career journey?
- What compels you to work for AMS?
- What are/will be your challenges in executing the job successfully?
- Are there certain competencies/talents that you have, that will enable you to make a difference/impact?
We're looking forward to reading your letter and resumé.